Touch Instrument Tools

Shipping & Returns

Quality warranty and Return Policy

All our products are 1 year limited warranty by the seller

Return Policy:

Any item that is DOA (Dead on Arrival) will be exchanged only. Buyer is responsible for all the freight on returns, refunds and exchanges.
Any item that is broken will not be exchanged.
Any item that is damaged by using not correct voltage will not be exchanged.
All return product is subject to the approval by the seller. Any shipping and handling expenses result on those returns without approval will be responsible by the buyer.
The return merchandize should include: Item no, Full name, Shipping address, Contact phone number, The reason for return.
Product in this auction carried a 1 year limited warranty by the seller. The limited warranty covers the following fault described below:
DOA (Dead on Arrival) implies that the product cannot be ready in use after taking out from the box.
Buyer is responsible for freight on returns (for any reason).
Refunds do not include the cost of Shipping and Handling (for any reason).

We will only refund the purchase price on returns (freight will not be refunded).

All returns will be inspected first before refund is issued. Upon inspection, if we find that there was no error in the listing description, a restocking fee of 15% will be accessed.
Defective Products:
If you receive a wrong or defective item please contact us within 5 days from the date you receive the product.

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